CoVID - 19

As ever, we want your stay at the Bay to be memorable for all the right reasons. However in these current times various changes will have to made to ensure the safety of guests and staff alike. We are all adults and hope that we’ll behave accordingly, using common sense and courtesy to make the very best of the situation we now find ourselves in.

 

Though full guidance for hotels has not as yet been issued, we have carried out a COVID-19 risk assessment and are making the following changes to our hotel operation. Please note these will be under constant review and going forward will reflect any changes to best practice as recommended by the government. Equally they will be relaxed as and when we are advised it will be appropriate.

 

First and foremost

Should you be displaying any symptoms of COVID-19 please postpone your stay. These include; a high temperature and a new and persistent cough or loss of smell. Please be aware that all guests will be temperature checked on arrival (staff members will be checked on a daily basis, both on arrival and who leaving). Should your temperature be abnormal then we will ask you to return after an hour to be retested. If your temperature still remains abnormal we will be unable to allow you into the hotel and will ask you to return home and seek medical advice.

 

Reservations

Because of the additional requirements and changes to our cleaning protocols and the extra time that housekeeping will require to prepare rooms for incoming guests, we will, until further notice, have to ask for a minimum two nights stay.  This will be reviewed in line with new government guidance as and when it should change.

 

Check in/Arrival

To minimise contact and to streamline check in, we will now be asking you to do this online before arrival. We will be returning to a key pad entry system on the front door for guests (some of you will recall this from earlier days). We will contact you prior to arrival to arrange a check in time to avoid guests checking in at the same time.

 

On arrival, after a 'distanced' warm welcome, we will test the temperature of all arrivals. We have been advised against handling your luggage or belongings, or showing you around the hotel or to you room therefore we will direct you straight to your room and hand you your keys and welcome pack. As you will no doubt appreciate, no one with a temperature will be able to stay, so please take the precaution of checking your temperature before setting out. We don't want you to have a wasted journey. 

 

After check in, we ask that you keep your key with you at all times. When moving round the hotel, you will find sanitisers in the all public areas : please use them freely and particularly before touching door handles, door frames and other surfaces.

 

Please also note that we will only be accepting debit and credit cards for the foreseeable future, to avoid the handling of cash.

 

You will see that we have hand sanitisers in all our public areas areas but in particular in our entrance. Please make sure sanitise before entering the hotel.

 

In room

Most facilities will remain unchanged but some aspects will have to change to become compliant with government recommendations. We are waiting to be advised on some areas but, with the information that we have so far we do ask, if at all possible, for you to reuse your towels. Should you run out of any toiletries, coffee, tea etc, please inform reception and these will be supplied to you. Similarly if a maintenance issue arises, please let us know. It is very important that we are aware of any problems even if we are unable to fix it immediately. As you would expect we are, wherever possible, minimising any staff entry into your room during your stay.

 

Housekeeping

You should be assured that between each guest stay rooms will have been subjected to a rigorous deep clean to ensure the highest possible levels of cleanliness. We have been advised that for your safety and that of the housekeeping team, they should enter your room as little as possible during your stay. That is why we ask you if at all possible to reuse your towels and for your own comfort keep your room as tidy as possible. 

You will no doubt like to know that with regard to the laundering of all bed linen and towels, our laundry employs industry standard thermal disinfecting, a process that is specifically used for its ability to kill any virus.. Our ironer process also operates at 170°C, we are confident that our linen is safe for all customers.

 

Around the hotel

When walking through the hotel we will ask that you please use your discretion and consideration by keeping a social distance of a minimum of 2 metres between yourself and other guests. We ask that guests whenever possible use the bathrooms in their bedrooms. .

 

Dining

To manage physical distancing, we will confirm a dining time with you at check in. We anticipate that two sittings should be sufficient to accommodate all guests. Tables are available either between 6pm & 6.30pm or 8pm & 8.30pm. We would ask that you always wait to be seated as you will not necessarily be assigned the same table for every meal. We ask that the sanitisers  be used every time you enter or exit dining area.

 

Breakfast

We have reconfigured the table layout to meet the more extreme (2m) requirements. In addition due to the change of regulations the breakfast buffet will be replaced by a la carte table service. We will run 2 sittings for breakfast, with tables available at either 8.30am or 9.30pm. We will require breakfast to be pre-ordered the night before using our online ordering system, details of which will be on your welcome letter.

 

Brasserie at the Bay

In the evening the Brasserie will operate in similar manner. We will have 2 sittings to allow us to effectively manage the number of guests in the dining room at any time. Tables will be available to book either between 6pm & 6.30pm or 8pm & 8.30pm. Please do let us know in advance if you would like to book a table to avoid disappointment. 

 

During the lockdown the experience we have gained converting a restaurant to a home delivery and takeaway service has given us a distinct advantage in developing menus that offer the best dining experience even outside of a restaurant! 

 

Bar and lounges

We will ask guests not to approach the bar to order drinks but to wait for a member of the team to approach them to take their order. We will rely on our guests' good sense to observe social distancing when choosing where to sit in any of the public areas. Drinks may ordered and taken to your room if you prefer. As you know we are an intimate boutique hotel with a relatively small team so any help you can offer in drinks to your room will be much appreciated. As with food in the room, we will ask you to leave all used items outside the door so they can be taken away, washed and sanitised.

 

Check out

Your room bill we be emailed to you the night before your departure (a paper alternative can be provided if you prefer). Unless notified otherwise of any queries regarding the bill, we will debit your account with the outstanding amount using the credit information we hold. Should you wish to raise a query after you have left then of course you are at liberty to do so. When leaving we ask you to put your keys in the sanitised bowl on the bar.

 

Staff

All members of the team have gone through comprehensive training on the prevention of COVID-19 and relevant operating procedures are on display in back of house areas.

 

All members of staff are temperature checked both on arrival and departure. Any member who shows symptoms will be immediately sent home and will be required to self-isolate for 14 days prior to returning to work. They will also be asked to self certify that they have not been in contact with anyone who has been exhibiting symptoms.

 

All staff will wear the level of protective clothing required by the regulations and by necessity will be operating at more of a distance than they would like and are instructed to wash their hands frequently.

For reservations or further information please call +44 (0)1803 294 722

Brasserie at the Bay  Meadfoot Sea Road  Torquay TQ1 2LQ

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