TMB driveway.jpg

CoVID - 19

As ever, we want your stay at the Bay to be memorable for all the right reasons. However in these current times various changes will have to made to ensure the safety of guests and staff alike. We are all adults and hope that we’ll behave accordingly, using common sense and courtesy to make the very best of the situation we now find ourselves in.

 

First and foremost

Should you be displaying any symptoms of COVID-19 please postpone your stay. These include; a high temperature and a new and persistent cough or loss of smell. 

 

Check in/Arrival

To minimise contact and to streamline check in, we will now be asking you to do this online before arrival. You will receive an email 2 days before you are due to arrive with a link to our online check in service. 

 

After check in, we ask that you keep your key with you at all times. When moving round the hotel, you will find sanitisers in the all public areas : please use them freely and particularly before touching door handles, door frames and other surfaces.

 

Housekeeping

You should be assured that between each guest stay rooms will have been subjected to a rigorous deep clean to ensure the highest possible levels of cleanliness.  

You will no doubt like to know that with regard to the laundering of all bed linen and towels, our laundry employs industry standard thermal disinfecting, a process that is specifically used for its ability to kill any virus.. Our ironer process also operates at 170°C, we are confident that our linen is safe for all customers.

 

Around the hotel

When walking through the hotel we will ask that you please use your discretion and consideration by keeping a social distance of a minimum of 1 metre between yourself and other guests. We ask that guests whenever possible use the bathrooms in their bedrooms. .

 

Brasserie at the Bay

In the evening the Brasserie will operate in similar manner. We will have 2 sittings to allow us to effectively manage the number of guests in the dining room at any time. Please do let us know in advance if you would like to book a table to avoid disappointment. 

 

Check out

Your room bill we be emailed to you the night before your departure (a paper alternative can be provided if you prefer). On the day of departure please come to the bar to pay the balance of your bill. 

 

Staff

All members of the team have gone through comprehensive training on the prevention of COVID-19 and relevant operating procedures are on display in back of house areas.

 

Any member who shows symptoms will be immediately sent home and will be required to self-isolate for 14 days prior to returning to work. They will also be asked to self certify that they have not been in contact with anyone who has been exhibiting symptoms.

 

All staff will wear the level of protective clothing required by the regulations and by necessity will be operating at more of a distance than they would like and are instructed to wash their hands frequently.